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Saturday, April 11, 2015

PKR plans private member’s bill to reform service charge

Bayan Baru MP Sim Tze Tzin says today 2% of the 10% service charge should be used for employees' development courses. – The Malaysian Insider pic by Afif Abd Halim, April 11, 2015.Bayan Baru MP Sim Tze Tzin says today 2% of the 10% service charge should be used for employees' development courses. – The Malaysian Insider pic by Afif Abd Halim, April 11, 2015.
PKR lawmakers are planning to table a private member's bill on service charge at the next Dewan Rakyat sitting, aiming to reform and improve the service industry's fee system.
Spearheaded by Bayan Baru MP Sim Tze Tzin and Kapar MP G. Manivannan, the process would begin by gathering information and feedback from various stakeholders in the service industry and public to understand their problems.
"We will start by taking complaints, and hold dialogues with stakeholders in service sectors, to understand their problems," Sim said.
He said service charge collection should be used to improve country's service industry, and they planned to propose that 2% of the 10% service charge be used for employees' development courses, including for service and cleanliness courses.
"What we want is a reform in service charge, to make sure the money goes to waiters and 2% goes to training and upgrading their skills and knowledge, like in hygiene matters."
He said the plan to table private member's bill was because of the BN government's failure to enact legislation to oversee the situation despite the fact that it has been implemented by hotels, restaurants and eateries for the past 20 years.
"If BN takes 20 years without any legislation to control service charge, we have to step in, because they are obviously sleeping on the job."
Today, The Malaysian Insider reported National Union of Hotel, Bar and Restaurant Workers secretary-general Rusli Affandi as saying it would take employers governed by collective agreements to court if they stopped imposing the 10% service charge. 
It was mandatory for employers to collect the fee which constituted part of the union members’ wages, he said in response to diners who questioned the 10% service charge after the 6% goods and services tax (GST) was introduced on April 1.
"Employers must collect the service fee from customers or else they are breaching the collective agreement," said Rusli.
- TMI

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